Refund policy
Shipping Policy
We offer free standard shipping on all U.S. orders over $150 (before taxes and after discounts, where applicable).
All orders are processed within 2–5 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order has shipped, you will receive a separate shipment confirmation email containing tracking information.
Please note that delivery timelines are estimates and may vary depending on carrier conditions, destination, or other factors outside our control.
Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- unused and unworn
- in the same condition as received
- in the original packaging
Free return shipping is available only for defective or damaged items.
For all other approved returns, customers are responsible for return shipping costs. If a prepaid return label is provided for a non-defective return, the return shipping cost will be deducted from the final refund amount.
To request a return authorization, please contact us at amenitieseco@gmail.com.
If your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.
If you have questions regarding a return, you may contact us anytime at amenitieseco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.